Refund policy

Angel Journeys Return & Refund Policy

We want you to be happy with your purchase. If you have an issue with your order, please contact us within 30 days of delivery at ponyojourneys@gmail.com.

To be eligible for a return, the item should be unused, in its original condition, and in its original packaging. Please contact us before sending an item back so we can provide return instructions.

Damaged, defective, or incorrect items: Please contact us as soon as possible and include photos of the item and packaging so we can help resolve the issue.

Change-of-mind returns: Customers may be responsible for return shipping costs. Original shipping charges, if applicable, are generally non-refundable.

Refunds will be issued to the original payment method after the return has been reviewed and approved. Processing times may vary depending on your bank or payment provider.

Please do not return products directly to the address shown on the shipping package without contacting us first.